Responsible Gaming at dd99

1. Age Restriction & Verification

dd99 maintains a strict minimum age policy: you must be 18 years of age or older to register an account and participate in any form of gambling on the dd99 platform. This rule applies without exception to all players across Bangladesh, regardless of the game type — whether cricket betting, live casino, slots, Dragon Tiger, or any other product offered on dd99.club.

At the point of registration, you are required to declare that you meet the minimum age requirement. dd99 reserves the right to request formal identity verification at any stage of your account lifecycle to confirm your date of birth. Acceptable documents include a valid National Identity Card (NID), passport, or government-issued driving licence. Accounts where the age requirement cannot be confirmed will be suspended immediately and, if the player is found to be under 18, permanently closed with all associated funds forfeited in accordance with dd99's Terms & Conditions.

dd99 also takes steps to prevent underage players from accessing the platform indirectly. If you believe a minor has accessed the dd99 platform using your account details, please contact [email protected] immediately so we can take protective action.

2. Recognising Problem Gambling

Gambling is designed to be an enjoyable leisure activity for the vast majority of players who participate responsibly. However, for a minority of players, gambling can develop into a compulsive or harmful behaviour pattern. Recognising the early warning signs is the first and most important step towards regaining control.

Problem gambling does not always look the same from person to person. It can develop gradually over time, and it may affect people across all income levels and backgrounds — from casual weekend bettors to daily platform users. At dd99, we encourage every player to periodically reflect on their gambling habits honestly.

3. Deposit & Loss Limits

One of the most effective tools for maintaining control over your gambling expenditure is setting financial limits in advance. dd99 provides three types of financial limit controls directly within your account dashboard, all denominated in Bangladeshi Taka (৳).

In addition to deposit limits, dd99 offers loss limits, which cap the net amount you can lose over a daily, weekly, or monthly period. Once a loss limit is reached, the platform will prevent further wagers until the limit period resets or the limit is adjusted. Loss limits are particularly useful for players who find deposit limits alone insufficient to control their spending patterns.

How to Set a Limit

Limits can be applied through the Responsible Gaming section of your dd99 account dashboard. Reductions to an existing limit take effect immediately. Increases to an existing limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions made during an active gambling session. If you need help setting a limit, email [email protected] and our team will configure it on your behalf.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary break from the dd99 platform. It is designed for players who feel they need a pause from gambling but do not wish to close their account permanently or commit to a lengthy self-exclusion period. During a time-out, your account remains registered and your balance is preserved, but all gameplay, deposits, and promotions are suspended for the chosen duration.

dd99 offers the following time-out durations:

• 24 Hours — A brief reset, suitable when you feel the urge to gamble impulsively after a losing session.
• 48 Hours — A short weekend break to step back and reassess.
• 7 Days — A week-long pause to break routine gambling patterns and evaluate your relationship with the platform.
• 30 Days — A more substantial cooling-off period, recommended when multiple warning signs are present but full self-exclusion feels like too significant a step at this stage.

Time-out requests are processed immediately upon submission through your account dashboard. Once a time-out is active, it cannot be shortened or cancelled before the elected period expires. This deliberate friction is an intentional design choice — it ensures the cooling-off period serves its purpose without being undermined by a moments impulsiveness.

When your time-out period ends, you will receive an email notification at your registered address. You are not automatically returned to active play; you must log back in and confirm you wish to resume. This re-engagement step gives you a final opportunity to extend the break if needed.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the dd99 platform. It is designed for players who have identified that their gambling behaviour has become harmful and who wish to prevent themselves from accessing the platform entirely for an extended period.

When you self-exclude from dd99, the following actions are taken immediately:

• Your dd99 account is locked and all login access is suspended for the chosen exclusion period.
• All pending bonus offers and promotional communications are cancelled and you are removed from all marketing lists.
• Any remaining balance in your account at the time of exclusion can be withdrawn — contact [email protected] to arrange this.
• You will not be able to create a new dd99 account using the same personal details during the exclusion period.

Exclusion Period Options

• 6 Months
• 1 Year
• 3 Years
• 5 Years
• Permanent Exclusion — No end date; account is closed indefinitely.

How to Request Self-Exclusion

1. Log in to your dd99 account and navigate to the Responsible Gaming section of your account dashboard.
2. Select "Self-Exclusion" from the available responsible gaming tools and choose your preferred exclusion period.
3. Confirm your decision. You will be asked to re-enter your password to verify the request is intentional. Self-exclusion takes effect within minutes of confirmation.
4. Alternatively, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered name, mobile number, and preferred exclusion duration. Our team will process the request within a few hours.
5. Receive confirmation. dd99 will send a confirmation email to your registered address once the exclusion is active. Keep this email as a record of your request date and chosen period.

6. Player Protection Tools

Beyond financial limits and exclusion options, dd99 provides a suite of supplementary player protection tools intended to promote awareness and healthy gambling habits. These tools are accessible at no cost to all registered players.

Activity History & Transparency

Every dd99 player can access a complete, unedited history of their account activity at any time, including a full log of deposits made via bKash, Nagad, Rocket, and Upay, all withdrawal requests, every wager placed across all game types (slots, live casino, cricket betting, Dragon Tiger, etc.), net win/loss figures by day, week, and month, and all responsible gaming tool activations (limit changes, time-outs, exclusion requests). This level of transparency is intentional. dd99 believes that clear, accessible data helps players make more informed decisions about their gambling habits.

Reality Check Alerts

The reality check feature sends an on-screen notification at intervals you define — every 30, 60, or 90 minutes — displaying a brief summary of your current session: total time played, total amount wagered, and net result for the session. Each notification includes the option to end the session immediately or continue. Reality checks are particularly effective for players who lose track of time during engaging gaming sessions.

Wager Limits

In addition to deposit and loss limits, dd99 allows players to set per-session or per-day wager limits, capping the total value of bets placed rather than the total amount deposited. This is useful for players who fund their dd99 account in advance and want to ensure a single session does not exhaust their full gaming budget.

Account Cooling-Off After Deposit

Players can activate a voluntary post-deposit cooling-off period, which introduces a configurable delay between completing a deposit and being able to place the first wager. This feature is designed to reduce impulsive depositing followed by immediate high-value betting and gives players a moment of pause after each funding transaction.

7. Support & Resources

If you are concerned about your own gambling behaviour, or if you are worried about a family member or friend, dd99 encourages you to reach out for support. Seeking help is a sign of strength, not weakness, and the sooner a problem is acknowledged, the easier it is to address.

Contact dd99 Support

The dd99 support team is available around the clock to assist with responsible gaming requests. Whether you need to set a deposit limit, activate a time-out, or initiate self-exclusion, our team can action these requests promptly. Contact us at [email protected] and use the subject line that best describes your request (e.g., "Deposit Limit Request", "Self-Exclusion Request", "Time-Out Request").

General Responsible Gaming Guidance

In addition to using the tools available on dd99, the following general guidance can help you maintain a healthy relationship with gambling over the long term:

• Set a firm budget before each session and treat it as an entertainment expense — money you are comfortable spending regardless of outcome.
• Never gamble with money that is designated for rent, groceries, utility bills, school fees, or any other essential living expense.
• Avoid gambling as a means of coping with stress, depression, anxiety, loneliness, or boredom. These emotional states impair judgment and increase risk-taking behaviour.
• Do not chase losses. A losing session is a completed transaction — chasing losses typically results in larger losses, not recovery.
• Take regular breaks. Step away from the platform after every 60 minutes of play, even if you are having a winning session.
• Keep gambling in proportion. It should occupy a small, defined portion of your leisure time — not displace work, family responsibilities, or social activities.
• Be honest with yourself. Regularly review your activity history on dd99 and reflect honestly on whether your gambling habits remain within boundaries you set for yourself.

8. Parental Controls

dd99 is an adults-only platform and every reasonable step is taken to prevent access by those under the age of 18. However, dd99 also recognises that parents and guardians have a responsibility to manage the digital environments accessible to the young people in their care.

If you share a device, computer, or mobile phone with a person under the age of 18, dd99 strongly recommends the following measures:

• Keep your dd99 login credentials private. Never save your username or password in a shared browser or on a shared device. Use a separate private browsing mode or a device dedicated to personal use for your dd99 sessions.
• Log out completely after every session. Do not leave your dd99 account open or signed in on a shared device.
• Use device-level parental controls. Both Android and iOS devices, as well as Windows and macOS computers, include built-in parental control settings that can restrict access to gambling-related websites by category. Enable these controls on any device that children have access to.
• Consider third-party content filtering software. A range of reputable content filtering applications are available for home networks and individual devices that can block gambling-related domains at the network level, providing an additional layer of protection beyond browser-based controls.

If you believe a minor has accessed your dd99 account, please contact [email protected] immediately. dd99 will investigate the matter, suspend the account pending review, and take any further action required to protect the safety of the minor involved.