dd99 Privacy Policy

1. Data We Collect

dd99 collects personal information from you directly when you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the platform. We also collect certain technical data automatically when you access the platform. The categories of personal information we collect are set out below.

1.1 Registration Data

When you create a dd99 account, we collect the following information that you provide voluntarily:

• Full legal name
• Date of birth (used to verify that you are aged 18 or above)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Mobile phone number
• Email address
• Preferred username and password (stored in encrypted form)

1.2 Identity Verification Data

To comply with our age verification and responsible gaming obligations, dd99 may request copies of identity documents at any stage of your account lifecycle. These may include:

• National Identity Card (NID)
• Passport
• Government-issued driving licence or other official photo identification
• Proof of residential address (e.g., a recent utility bill or bank statement)

1.3 Financial and Transaction Data

When you deposit or withdraw funds through dd99, we collect transaction-related information, including:

• Payment method details (e.g., bKash account number, Nagad account number, Rocket number, Upay account, bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transfers)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Transaction history associated with your dd99 account

dd99 does not store full payment card numbers or mobile financial service PINs. Payment processing is handled by our partner payment providers under their own security protocols.

1.4 Technical and Usage Data

When you access the dd99 platform, our servers automatically record certain technical information, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section of the platform
• Session timestamps, login and logout records
• Game history, bet amounts, and wagering records associated with your account
• Referral source (how you arrived at the dd99 platform)

1.5 Communications Data

If you contact dd99's support team via email at [email protected] or through any in-platform messaging feature, we retain records of those communications, including the content of messages, timestamps, and any attachments or screenshots you provide. This data is used to resolve your query and to improve our customer service quality.

2. How We Use Your Data

dd99 uses the personal information described in Section 1 for the following purposes. We process your data only where we have a lawful basis to do so, which in most cases is either the performance of our contract with you (i.e., providing the dd99 service), compliance with a legal obligation, or our legitimate interests in operating a secure and responsible platform.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, identity documents	Contract performance
Age verification (18+ compliance)	Date of birth, identity documents	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contract performance
Fraud prevention and security monitoring	Technical data, transaction data, identity data	Legitimate interests
Responsible gaming monitoring	Game history, deposit patterns, account activity	Legal obligation / Legitimate interests
Customer support	Communications data, account data	Contract performance
Platform analytics and improvement	Technical and usage data (anonymised where possible)	Legitimate interests
Promotional communications (where you have opted in)	Contact details, game preferences	Consent

dd99 does not use your personal data to make fully automated decisions that produce legal effects or similarly significant outcomes without human review. Where automated tools are used in fraud detection or responsible gaming monitoring, a member of the dd99 team reviews any resulting action before it is applied to your account.

2.1 Marketing Communications

dd99 may send you promotional emails or in-platform notifications about bonuses, new game launches, seasonal promotions (such as Eid specials, BPL cricket season offers, or Pohela Boishakh promotions), and platform updates, provided you have opted in to receive such communications during registration or through your account settings. You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" or by updating your communication preferences in the account dashboard. Opting out of marketing communications will not affect transactional messages (such as deposit confirmations, withdrawal notifications, or security alerts) that are necessary for the operation of your account.

3. Cookies & Tracking

dd99 uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep your session active while you are logged in, and analyse how players use different parts of the platform.

3.1 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the dd99 platform to function. They enable core features such as account login, session management, and security verification. You cannot opt out of essential cookies without affecting the functionality of the platform.
• Analytics Cookies: These cookies collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data helps dd99 improve the platform experience. We use these cookies only in aggregate, anonymised form.
• Functional Cookies: These remember your preferences, such as your preferred language, display settings, and previously selected payment methods, to give you a more personalised experience on return visits.
• Third-Party Cookies: Some features of the dd99 platform (such as embedded game content from providers including Pragmatic Play, Evolution Gaming, and NetEnt) may set their own cookies. These third-party cookies are governed by the respective provider's privacy policies, not this Policy.

3.2 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling certain cookies may affect the functionality of the dd99 platform, including your ability to stay logged in or access certain game features. Instructions for managing cookies are available in the help documentation of your specific browser.

4. Data Sharing & Disclosure

dd99 does not sell, rent, or otherwise transfer your personal information to third parties for their independent use. We share your data only in the limited circumstances described below, and only where such sharing is necessary to provide our services, comply with a legal obligation, or protect the safety and integrity of the platform.

4.1 Payment Processing Partners

To process deposits and withdrawals, dd99 shares relevant transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the minimum data necessary to execute the specific transaction. They are contractually prohibited from using your data for any purpose beyond transaction processing.

4.2 Game Technology Providers

The dd99 platform integrates games and live casino tables supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and bet amounts) necessary to operate their games within the dd99 environment. They do not receive your full personal profile.

4.3 Legal and Regulatory Disclosure

dd99 may disclose personal information where required to do so by law, regulation, court order, or at the request of competent authorities. Where dd99 is legally permitted to notify you of such a disclosure, we will do so. dd99 may also disclose data where it believes in good faith that such disclosure is necessary to prevent fraud, protect the rights or property of dd99, or ensure the safety of users or the public.

4.4 Business Transfers

In the event that dd99 undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by dd99 may be transferred to the acquiring entity as part of that transaction. In such circumstances, dd99 will notify affected players and ensure that the acquiring entity agrees to honour the commitments made in this Privacy Policy.

5. Data Security

dd99 takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the dd99 platform is encrypted using SSL/TLS protocols, ensuring that data cannot be intercepted in transit.
• Password Hashing: Account passwords are stored in hashed form using industry-standard algorithms. dd99 staff cannot view your plain-text password; only you know it.
• Two-Factor Authentication (2FA): dd99 offers two-factor authentication to add a second layer of security to your account login. Players are strongly encouraged to enable 2FA in their account settings.
• Access Controls: Access to personal data within the dd99 organisation is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data.
• Regular Security Audits: dd99 conducts periodic reviews of its security infrastructure and data handling practices to identify and address potential vulnerabilities.
• Secure Data Storage: Player data is stored on secured servers with physical and logical access controls in place. Backups are encrypted and stored separately from primary data.

While dd99 takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You also have a role to play in protecting your account — please keep your password and 2FA codes confidential, do not share them with anyone, and notify dd99 promptly at [email protected] if you suspect your account has been compromised.

6. Data Retention

dd99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal, financial, and regulatory requirements. The general retention periods we apply are as follows:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal / financial compliance
Identity verification documents	Duration of account + 5 years after closure	Regulatory obligation
Transaction and financial records	7 years from transaction date	Financial record-keeping requirements
Game history and betting records	5 years from the date of each record	Dispute resolution / responsible gaming
Customer support communications	3 years from last contact	Service quality / dispute resolution
Technical / usage data (anonymised)	Up to 24 months on a rolling basis	Platform analytics and improvement
Marketing consent records	Until consent is withdrawn + 2 years	Evidence of lawful marketing basis

When the applicable retention period expires, dd99 will securely delete or anonymise the relevant personal data. Where anonymisation is not technically possible (for example, in backup archives), the data will be isolated from further processing until it can be securely deleted.

7. Your Privacy Rights

As a dd99 player, you hold a number of rights in relation to the personal information we hold about you. dd99 is committed to honouring these rights promptly and transparently. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data dd99 holds about you. We will provide this information in a clear, readable format within a reasonable timeframe of receiving your verified request.
• Right to Rectification: If any personal data dd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account dashboard, or contact [email protected] for assistance.
• Right to Erasure: You may request that dd99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. Please note that this right is not absolute — dd99 may be required to retain certain data to comply with legal obligations (for example, financial records must be retained for the periods specified in Section 6).
• Right to Restrict Processing: In certain circumstances, you may request that dd99 pause the processing of your personal data — for example, while a query about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, and dd99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact dd99 at [email protected] with the subject line "Privacy Rights Request". Please include your registered name, mobile number, and a description of your request. dd99 may need to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorised parties. We will respond to all verified requests within a reasonable period.

8. Contact & Updates

If you have any questions, concerns, or complaints relating to this Privacy Policy or to how dd99 handles your personal data, please contact us at [email protected]. We take all privacy-related enquiries seriously and will respond as promptly as possible during normal business hours (Bangladesh Standard Time, UTC+6).

8.1 Changes to This Policy

dd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, dd99 will publish the revised Policy at dd99.club/privacy-policy and update the effective date shown at the top of the document. Where a change significantly affects the way your personal data is used, dd99 will endeavour to notify active account holders via email before the change takes effect. Your continued use of the dd99 platform following publication of an updated Policy constitutes your acceptance of the revised terms.

8.2 Policy Scope

This Privacy Policy applies solely to personal data processed by dd99 in connection with the dd99.club platform. It does not apply to third-party websites or services that may be linked to or from the dd99 platform. dd99 is not responsible for the privacy practices of third-party game studios, payment providers, or any other external services. Players are encouraged to review the privacy policies of any third-party services they use in connection with their dd99 account.